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How UBA’s Leo won a million Hearts in 12 months as more than One Million Africans now count on Leo

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With ever-increasing customer expectations of quick service and near real-time transactional support, United Bank for Africa (UBA) committed resources to Artificial Intelligence (AI) a year ago, birthing Leo, a Banking Chatbot that helps customers carry out key banking transactions anywhere, using mobile devices and personal computers. 

Leo can be accessed via Facebook or WhatsApp.

“Our customers are increasingly asking for mobile services that make their lives easier, and Leo is becoming a growing choice for his convenience and personal solutions,” says Austin Abolusoro, who heads Online Banking at UBA.

Leo combines the latest technology in AI; predictive analytics and natural language, to be a virtual financial assistant to customers, who can interact with it any way they choose, including texting or tapping options on their screen. Leo has proven to be an important financial assistant, helping users to search for transactions, view account history and balance, pay bills, as well as track spending trends. Leo is also developing interest in other aspects of users’ lives and currently helps them to check football scores and weather information. Leo will continue to learn and become more involved in the lives of users to better meet their needs and address their queries.

“As we continue to advance our work on AI-driven developments, it is important that we listen to our users today and further enhance Leo to align to client feedback in order to better meet and anticipate needs and even give them increased value as Leo clocks one,” Abolusoro adds.

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This milestone reflects the bank’s continued focus on providing industry-leading digital capabilities as part of its high-tech, high-touch client experience.

Everything learnt over the last one year of Leo’s work will help UBA improve on its digital offerings, says Abolusoro, Head of online banking, who assured customers  of “nothing short of the very best innovation in the coming months”.

Leo is set to become a financial control centre for its wide range of users, offering them accessible and intelligent ways to manage their money. It will also be recommending ways to save money and automatically switch to the best value products available to the user.

Leo who speaks multiple languages and is extremely user friendly, has become the  preferred Banking Chatbot in Nigeria and the only available AI banking chatbot in 15 other countries across Africa, including Cameroon, Zambia, Cote D’Ivoire, Senegal, Congo DRC, Tanzania, Kenya, Uganda and UBA’s latest subsidiary, Mali.

In 12 short months since he was launched, Leo has won several awards, including the Euromoney Award which aptly validates his dominance in the digital banking space. Euromoney is a globally renowned organisation which appraises more than 20 global product categories, best-in-class awards and the best Banks in over 100 countries around the world, recognising institutions that have demonstrated leadership, innovation, and momentum in the markets in which they operate.

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Nestlé Partners LBS to Promote Fact-Based Reporting Among Journalists

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Nestlé, one of the largest food and beverage companies in Africa has partnered the Lagos Business School for the 2020 Advancing Nutrition, Health and Wellness (NHW) training.

The event was held in a bid to promote fact-based reporting among journalists to enable them improve fact-based reporting on nutrition, health and wellness.

According to the Corporate Communications and Public Affairs Manager of Nestlé Nigeria, Victoria Uwadoka, the intervention was to equip journalists to carry out this essential role.

The media training which was virtual indeed came at a critical time when the public needs to be well informed on nutrition health and wellness to help curtail the spread of the COVID-19 pandemic in Nigeria.

“The essence of this training is to provide a platform for journalists to acquire knowledge and skills to improve fact-based storytelling to help their audiences and consumers get the right information to make the right nutrition and lifestyle choices to promote a healthier lifestyle,” Nwadoka affirmed.

In his part, the Director of the LBS Sustainability Centre, Professor Chris Ogbechie noted that building the capacity of the media is key to Nigeria’s achievement of the United Nations’ Sustainable Development Goals, especially SDG3 – good health and well being.

“This is why LBS and Nestle Nigeria developed the Advancing NHW through the Media program to harness the impact the media can have through professional and innovative reporting on Nutrition Health and Wellness issues,” he added.

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Lagos State Acting Commissioner for Agriculture, Ms Abisola Olusanya inspects Imota Rice Mill

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The Acting Commissioner of Agriculture, Ms Abisola Olusanya was on an inspection visit to the Imota Rice Mill, Ikorodu today.

The Acting Commissioner’s visit to Imota was to inspect and gauge the level of progress of work done on the site – especially around equipment installation.

It is important to note that Civil work at the Rice Mill is already at about 85% completion, with just external work left to be completed.

 

Work is also ongoing on the casting of the treated water plants and the effluent treatment plant. Finishing touches are also being put on the VIP/Staff/Administrative buildings.

The installation of Mill lines is billed to commence by the end of this month.

Other parts of the construction work ongoing include the remaining 4 silos, boiler unit area and harvest dryers – all currently being assembled.

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How Vitafoam is responding to the COVID-19 fight

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Despite the huge challenge the COVID-19 pandemic is posing to businesses across the world and Nigeria, some corporate organisations are stepping up with laudable actions to support the government’s effort in the fight against the virus.

Vitafoam Nigeria Plc, one of the organisations that have responded to the fight, on Wednesday donated 100 units of mattresses and pillows to isolation centers through the Lagos State Government as the number of confirmed cases increases in Nigeria.

“As a Responsible Corporate Organization, we would also be playing our own part in fighting the spread as well as eradicating COVID-19, by giving out 100 units of Mattress and Pillows to the isolation centres through the Lagos State Government,” Vitafoam announced in a Twitter statement.

Nigeria presently has a total of 51 confirmed cases of COVID-19 – 48 are active, two have recovered while one death has been recorded.

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