Bolt (Taxify) Rewards Driver for going viral for his Hospitality and Customer Service

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Godwin Ezekiel, a Bolt (Taxify) driver who became the toast on social media for his shared hospitality and unparalleled customer service for providing free WiFi, refreshments and drinks for his riders has been rewarded.

Ezekiel was rewarded with gifts items worth over NGN150,000 at the Lagos office of the company on Thursday, 25th July 2019 including free WiFi worth for 3 months.

Bolt’s city manager, Femi Akin-Laguda described him as a great ambassador for the on-demand transportation service provider in Nigeria.

Akin-Laguda said: “We believe that whenever our driver partners deliver a great experience for their riders they build a better platform for everyone involved. That’s why we train our drivers in customer service and aim to instill a knack for excellence. Mr Ezekiel has gone above and beyond in service to riders and we believe he should be recognized.”

An elated Ezekiel responded: “I really didn’t expect all of this but I’m very grateful and I appreciate what Bolt has done. It’s a big support to me and I’m going to use it to give good service.”

He said his dedication to the job stems from the fact that he is innately generous and has benefited from being a Bolt driver partner since joining from another platform in 2017.

The Bolt driver-partner says he sometimes makes between NGN70,000 and NGN100,000 weekly when working solely on the Bolt app.

He has been driving his current car for eight months and sees driving with Bolt as a means to continue caring for his eight dependents.

His dream is to ultimately continue in to his career in photography, and his work with Bolt is helping him generate income towards actualizing the aspiration.

He said: “When I complete payment of the leasing agreement [hire purchase] for my current car and it becomes my own, then I can start investing in camera equipment and start my studio.”

Explaining why Bolt singled out Ezekiel for recognition, Akin-Laguda added: “We want to recognize the extra mile he has gone for his customers and help him in making more riders pleased and excited in the future.”

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