Wema Bank Restates Commitment To Service Delivery, Customer Satisfaction

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Wema Bank Plc has restated its commitment to service delivery and customer satisfaction, stating it remains its top priority.

The bank in a statement signed by its Head, Brands and Communications, Wema Bank Plc, Mrs. Funmi Falola, said it will continue to support its customers within and outside of the conventional banking needs.

The bank said its alternative channels, including the Unstructured Supplementary Service Data (USSD) codes and the ALAT digital banking platform, are available for customers to make their payments and subscriptions with ease, stressing that these channels were very helpful for customer during the COVID-19-induced lockdown as customers had no need to visit the banking halls.

In furtherance of its commitment to giving the best to its customers, the bank explains it has strived to identify their needs and provide solutions.

“As the heat of the coronavirus burned intensely last year, and with the implementation of the strict lockdown measures that hindered a lot of Nigerians and by extension some of the bank’s customers from carrying out their regular business activities, Wema Bank rose to the occasion by identifying the economic challenge this would inadvertently pose and offering a solution through COVID-19 palliative distributions within its host communities,” the bank said.

It said states that were most affected by the lockdown measures were identified by the bank and communities in such states needing relief funds were attended to.

Managing Director, Wema Bank Plc, Mr Ademola Adebise, said Wema Bank is taking responsibility to support the governments of the affected states in the belief that this is a collective fight.

“We also encourage Nigerians to do their respective bids to win the war against COVID-19,” Adebise said.

The bank said its help to its customers is not limited only to distributing relief materials during the pandemic, but extends to providing a digital product (ALAT) that offers quick, easy, and safe way for customers make their bank transfers whilst customers are at home.

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